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What is the Estrena tu Bolso garantee?
At ESTRENA TU BOLSO we have the compromise to offering products of the highest quality. All of our products are backed by our customer satisfaction guarantee.
Warranty Coverage:
Our warranty covers manufacturing defects and malfunctions under normal conditions of use. It doesn't cover damage caused by misuse, accidents, unauthorized modifications, normal wear and tear, or any other type of damage not related to the manufacturing of the product.
Claim Process:
If you experience any problems with your product covered by the warranty, please contact our customer service team via email: devolucion@estrenatubolso.com as soon as possible.
We will provide the necessary instructions to process your claim and resolve the issue as efficiently as possible.
Exclusions:
Please note that the warranty does not cover accessories, wearing parts, or cosmetic damage that doesn't affect the performance of the product.
AI is coming... The most advanced technology!
At Estrena Tu Bolso we guarantee 100% the originality of our items and for this we have the most advanced certification systems.
To do this, we have implemented the most secure verification system on the market; we have the collaboration of Entrupy to certify our luxury bags.
Each item is exposed to a very exhaustive verification system, where we increase all its details up to 260 times to guarantee its authenticity.
Our objective:
Our goal is that you are satisfied with your purchase always.
For this, we guarantee that the treatment we give to our products is always the best, in the whole process of purchase, storage and shipment, each of our items is treated by our team with the maximum possible care. The result: your new bag will reach your hands in an optimal state of quality and conservation.
We want you to have the bag of your dreams!
How will my products be shipped?
We make sure that your order does not suffer any unforeseen during the journey, so you will receive your purchase in a suitable packaging, well protected, and with a safe transport company.
You can rest assured that your bag will arrive at your house in the same conditions it leaves our warehouse.
I still have doubts ... How can I contact you?
We offer you two direct contact routes:
