Your peace of mind our priority

At Estrena tu Bolso, we want you to feel confident with every purchase. All of our products are covered by our satisfaction guarantee, ensuring that you receive only the best.

What does the warranty cover?

We work to ensure that every piece you receive preserves the quality and authenticity that define it. That is why all our items come with a warranty covering possible manufacturing defects.

In the unlikely event that your product presents any issue related to its production process or original materials, we will take care of finding the best solution for you, whether through repair, replacement, or the most appropriate option for each case.

Please note that the warranty does not cover the natural signs of a product’s life: wear and tear from use, minor marks, stains, or changes caused by external factors. These details are part of the story of each accessory and do not affect its authenticity or original warranty.

¿How to file a claim?

If you experience any issue with a product covered by our guarantee, please contact our customer service team as soon as possible at: devolucion@estrenatubolso.com. We will provide the necessary instructions to process your claim and resolve the issue as efficiently as possible.

Exclusions

Please note that the guarantee does not cover accessories, wearable parts, or cosmetic damage that does not affect the product's functionality.