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PAYMENTS
The accepted payment methods to make your purchase are:
• Bank card (Visa, Mastercard or American Express)
• Paypal.
• Financed payment.
CAD (Cash On Delivery) are not accept.
Buying on our website is totally safe, since we have all the necessary resources to guarantee the security of your purchases.
All data is transmitted in encrypted form.
SHIPMENTS
All shipments are free on our website.
The maximum order preparation period will be 2 working days.
Your order will be delivered to the address you indicate: work, office, address ... but deliveries are not made to post office boxes.
You will receive a confirmation email when the merchandise leaves our warehouse.
Delivery times are:
- Peninsula: 2-5 business days.
- Canary Islands, Ceuta or Melilla: 7-12 business days.
- International shipments: 5-9 business days.
RETURNS & EXCHANGES
You have a period of 14 calendar days from receipt of the item tomake any change or return.
For this, you must contact our customer service department via email devolucion@estrenatubolso.com, indicating the name and surname, order number and article reference.
All items must be returned in the same condition in which they were delivered.
Likewise, the return must be made using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.
If the returned item does not meet these conditions, it may be subject to depreciation.
In the event that the return is made because the item you have received does not satisfy you, the return costs will be borne by you. It also offers the possibility of sending us to pick up the item, discounting the amount of the shipment from the refund.
If you receive an item that does not correspond to your order or, exceptionally, a defective item, please inform us as soon as possible in order to offer you a solution. In the latter case, the return costs are free.
Once the item(s) to be returned has been received and the return has been approved, you will receive the amount of the returned items in the same form of payment with which you made the purchase. If more than 10 days have passed since the product was delivered to the carrier and you have not received the refund, contact us by sending an email to devolucion@estrenatubolso.com. Remember that shipping costs are the responsibility of the customer.
