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TERMS AND CONDITIONS
This document sets out the conditions governing the use of this website (www.estrenatubolso.com) and the purchase of products through it. Please read these Conditions carefully, as well as our Privacy Policy and our Cookies Policy, before using this website. By using this website and/or placing an order through this website, you agree to be bound by these terms and conditions and by these policies, and if you do not agree with them, you should not use this website.
1. 1. GENERAL CONDITIONS
These General Contracting Conditions (hereinafter, the "General Conditions"), together with any specific conditions that may be established, regulate the conditions for purchasing products through the www.estrenatubolso.com website (hereinafter, the "Website" or "Portal"), held by ESTRENA TU BOLSO S.L. (hereinafter, THE COMPANY), with Tax Identification Number: B 27.877.786
The use of the services of the Website, as well as the acquisition of any of the products offered, implies the acceptance by the User, without reservations of any kind, of each and every one of these General Conditions. The registration in the Portal and the use of the services implies that your data as User will become part of the files of THE COMPANY, and its treatment will be in accordance with the provisions of the Privacy Policy, which the User expressly states to know and accept.
THE COMPANY provides information about products, and offers the possibility of their acquisition through the Website. The persons who intend to acquire products must have the status of "Registered User", which is obtained by completing the respective registration form prior to the purchase process and following the steps that THE COMPANY subsequently communicates through the Website.
These General Conditions, together with the Website Legal Notice, are the only conditions applicable to the use of the Website and the purchase of products through it and replace any other conditions, unless previously agreed to in writing between THE COMPANY and the User. Consequently, the User who accesses the Website, registers and makes the purchase of products through the Portal agrees to be bound by the General Conditions, the Legal Notice as they are written at the time of access to the Website.
Any User who signs up to the Website must be at least eighteen (18) years old.
2.- PRODUCT INFORMATION
The photographs, graphic or iconographic representations and videos relating to the Products of THE COMPANY, as well as commercial names, brands or distinctive signs of any kind contained in the Website, are merely illustrative and not exhaustive, seeking to provide as much information as possible.
THE COMPANY declines any responsibility for the presence of errors in this information, although it undertakes to take all measures within its power to correct the aforementioned errors or omissions as soon as possible after being informed of them.
THE COMPANY reserves the right to decide, at any time, the products offered to Users through the Portal. In this way, THE COMPANY may, at any time, add new products to those included in the Portal, it being understood, unless otherwise stated, that such new products shall be governed by the provisions of the General Conditions in force at that time.
All orders are subject to product availability. In the event that, for any reason, a product is not available after the purchase has been made, THE COMPANY will inform the User by e-mail of this circumstance, proceeding to the total cancellation, or - if more products have been purchased - partial cancellation of the order, refunding any amount paid for the unavailable products. The partial cancellation of the order does not give the right to cancel the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the User in accordance with the provisions of these General Conditions.
3.- PRODUCT PURCHASING SYSTEM
In order to proceed with the purchase of the product, the registered User, who must be over eighteen (18) years old, must select the product he/she wishes to buy and add it to the Shopping Cart. Next, the products selected for purchase will be indicated and the User will have to select between the delivery of the products to the address entered in his/her registration data (being able to choose between any of the addresses contained in his/her registration data). Finally, the user must make the payment.
The User name, e-mail address and password provided to THE COMPANY are identifying and enabling elements to access and make purchases and are personal and non-transferable. The User name, password and e-mail address may be modified, in which case the modified password, User name and/or e-mail address will lose their validity.
Once the purchase process has been completed, THE COMPANY will send an email confirming receipt of the order to the email address provided by the User within twenty-four (24) hours of placing the order. The order confirmation sent by THE COMPANY will not be valid as an invoice, only as a proof of purchase. The Customer Service Department of THE COMPANY will send the User the corresponding invoice within a period of less than thirty (30) days from the execution of the purchase.
4.- PRODUCT PRICES
The prices of the products offered through the Website include all applicable taxes. The shipping costs of the products on behalf of the buyer will be detailed and broken down in the "Cart" section of the Website.
THE COMPANY reserves the right to modify the prices reflected on the Website, at any time. The products will be invoiced at the current price shown on the Website, at the time of registration of the order.
The products purchased will be delivered to the person and address indicated in the order. By default, invoices will be sent to the email address indicated by the customer at the time of registration with THE COMPANY. On Saturdays, Sundays and holidays there will be no departure or delivery of orders. However, its delay will not imply either cancellation of the order or any compensation.
An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt.
It is the customer's responsibility to check the status of the products on receipt and to indicate any anomalies on the delivery receipt. For shipments outside Spain and Portugal, please contact us.
5.- PAYMENT OF PRODUCTS
The payment of the price of the purchased products and the shipping costs, which will appear on the screen, can be made by:
- Payment by card (TPV).
- Paypal.
- The formalization of a consumer loan with one of the entities accepted by THE COMPANY
To proceed with the payment, the User must follow the instructions that appear on the screen according to the payment system chosen.
The User must notify THE COMPANY, through info@estrenatubolso.com, of any undue or fraudulent charges to the account provided for purchases on the Website, in the shortest possible time, so that THE COMPANY can make the arrangements it deems appropriate.
SECURE PAYMENT
As an electronic payment system, THE COMPANY is attached to the e-commerce payment gateway. All data provided for this purpose are encrypted under the SSL protocol (Secure Socket Layers). The secure server establishes a connection so that the information is transmitted encrypted by means of 128-bit algorithms, which ensure that it is only intelligible to the User's computer and that of the Website. In this way, using the SSL protocol is guaranteed:
- That the Client is communicating his/her data to the server centre of THE COMPANY and not to any other that might try to pass themselves off as such.
- That between the Client and the server centre of THE COMPANY the data are transmitted in an encrypted form, avoiding its possible reading or manipulation by third parties.
6.- SHIPMENT AND DELIVERY OF THE PRODUCTS
SHIPMENT
All orders placed leave our warehouse within 48 working hours of receipt of payment.
Deliveries will be made on working days. No deliveries will be made on Saturdays, Sundays or public holidays.
If you are not at the place of delivery when the carrier is going to deliver your order, you will be contacted again to arrange a new delivery.
In the event that the shipment is returned to THE COMPANY for reasons attributable to the User, the User must pay the shipping costs so that the shipment can be resent.
DELIVERY
THE COMPANY is committed to delivering the products purchased by the User in the purchase process as soon as possible, and in any case, within thirty (30) calendar days from the date of the order. Delivery will be made to the address indicated for this purpose in the registration process.
The COMPANY will not be responsible for any errors or damages caused in the delivery when the delivery address provided by the User does not match the place of delivery desired by the User.
DOMESTIC DELIVERIES
- PENINSULA
Shipments made in peninsular territory will be delivered within 2-5 working days by courier. This delivery period begins once payment has been received.
The orders will be sent through MRW providing the customer with a tracking number.
- ISLAS BALEARES, CANARIAS, CEUTA AND MELILLA
Shipments made outside the peninsula peninsular (Islas Baleares, Islas Canarias, Ceuta and Melilla) will be delivered within 7-12 working days. This delivery period starts once the payment has been received.
The orders will be sent through Correos, providing the customer with a tracking number.
INTERNATIONAL DELIVERIES
Shipments within the European Economic Area will be delivered within 5-9 working days.
Delivery times are understood to be within working days.
Orders will be sent via UPS, providing the customer with a tracking number.
In no case, the company will be responsible for the expenses derived from the management or the import of the products related to the customs of the country of destination. These must be paid in full by the customer.
GUARANTEE
If you contract as a consumer and user, we offer you guarantees on the products that we market through this Website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.
The products are considered to be in conformity with the contract provided that (i) they conform to the description made by us and possess the qualities we have presented on this Website, (ii) they are suitable for the uses for which products of the same type are normally intended and (iii) they display the quality and performance normally associated with a product of the same type which can be reasonably expected. In this respect, if any of the products does not conform to the contract, you must inform us by any of the means of communication provided for this purpose.
The products that we sell, especially handicraft products, can often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in sales, texture, knots and colour, will not be considered as defects or flaws. On the contrary, their presence should be expected and appreciated. We only select the highest quality products, but natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.
7.- PRODUCT RETURN
(i) Right of withdrawal
The User will have a maximum period of fourteen (14) calendar days from the delivery of the product to desist, totally or partially, from the purchase of the product, in accordance with the applicable legislation.
Once the period of fourteen (14) calendar days has expired, THE COMPANY will not accept returns due to the withdrawal of product purchases.
When the User contracts as a consumer and user, he/she will have the right to withdraw from this contract within 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day the User or a third party indicated by the User, other than the carrier, acquired material possession of the products or in the event that the products comprising your order are delivered separately, 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired material possession of the last of those products.
To exercise the right of withdrawal, you must notify us at ESTRENA TU BOLSO, at the address, C/ Primera Travesía de Santiago de Vigo 1, 2º Derecha, 36201, Vigo, at the telephone number 696 818 731, writing us at the e-mail info@estrenatubolso.com, of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or e-mail).
You may use the sample withdrawal form attached to these Terms, but its use is not obligatory. In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right be sent before the expiry of the corresponding deadline.
In the case of physical products, in the event of withdrawal from the purchase, the following requirements must be met:
1) The product must be in the same state in which it was delivered and must retain its original packaging and labelling and - where applicable - the original documentation and accessory elements that came with it. If this is not the case, the company reserves the right to refuse the return.
2) The return to THE COMPANY must be made using the same box or envelope used in the delivery or, failing that, in some similar format that guarantees the return of the products in perfect condition.
3) A copy of the proof of purchase and the delivery note for the products must be included in the package, which also indicates the products returned and the reason for the return.
The User shall be responsible for sending the products returned by virtue of the right of withdrawal, and must hire a courier or parcel service at his own expense in order to send the products to the COMPANY. In no case, the company will be responsible for the expenses derived from the management or importation of the products related to the customs of the country of destination. These must be paid in full by the client.
(ii) Return of defective products.
Without prejudice to any other rights that may apply, the User will be entitled to a refund of the price of defective products or products delivered if they do not correspond to the order placed by the User. In the event of return to THE COMPANY of defective products or that do not correspond to your order, this must be done by the User within 48 hours after delivery. We reserve the right to request additional photographs or evidence to properly assess the damage before taking any corrective action. If we receive your claim within the stated 48-hour period and determine that the damage is attributable to problems with the product or packaging during shipment, we will take the necessary steps to correct the problem. This may include the replacement of the product or the refund of the corresponding amount, at our discretion. As a customer, you agree to carefully review the products and packaging as soon as you receive them. If you do not notify us of the damage within 48 hours, we will assume that the products and packaging are undamaged and accepted without complaint.
Provided that the User has followed the procedure established in section (i) above and the requirements established in this section have been met, THE COMPANY will reimburse the price paid corresponding to the returned products that are defective or that do not correspond to the order of products made by the User, in accordance with the provisions of section (iii) below.
(iii) Refund of the cost of the products to the User
Provided that the User has followed the procedure established in this section and the requirements set out therein have been met, THE COMPANY will refund the price paid by the User for the returned products by the same means of payment that the User would have used and within a maximum period of 14 days from receipt of the products of 14 days from receipt of the products.
In the event that the return is made in exercise of the User's right of withdrawal described in section (i) THE COMPANY will not manage, pay or meet the expenses and/or costs of return that must be assumed by the User.
(iv) Exclusions from the right of withdrawal
The User shall not be entitled to a refund of the price of returned products that are not in the same condition as they were delivered, or that do not meet the requirements set out in these General Conditions.
Partial returns of an order will result in a refund of the price of the product(s) actually returned.
THE COMPANY will manage the order for the return of the price by means of the same payment system used by the User for the purchase of the products, within a period of thirty (30) days from the collection of the returned order and once THE COMPANY has verified that the products being returned comply with the requirements established in sections (i) and (ii) above. The application of the return of the price in the User's account will depend on the bank.
The COMPANY provides the customer with numerous images so that the customer can perfectly appreciate the characteristics of the product before making a purchase.
Likewise, THE COMPANY, has a direct communication channel, either via e-mail or telephone, which allows the customer to clarify any doubt about the products.
8.- AMENDMENT TO THE GENERAL CONDITIONS
THE COMPANY reserves the right to modify these General Conditions, although the modifications introduced will not be retroactive.
The use of the Website after such changes, will imply the acceptance of the same. The validity of these conditions will depend on their exposure and will be in force until they are modified by other duly published conditions.
9.- COMMUNICATIONS BETWEEN THE COMPANY AND THE USER
All communications between THE COMPANY and the User regarding these General Conditions or the purchase of products through the Website shall be made in writing and in accordance with the communication procedures established in these General Conditions for each particular case.
By using this Website, you agree that most such communications will be made by electronic means, such as by e-mail or by posting notices on this Website.
For all other cases not expressly regulated in these General Conditions, the communications that the User intends to send to THE COMPANY shall be addressed to the address of THE COMPANY and shall be made in writing and by means of a system that allows the accreditation of the content and the reception by THE COMPANY of the corresponding communication.
10.- INTEGRITY OF THE GENERAL CONDITIONS
These General Conditions and the Legal Notice constitute the express and only will of THE COMPANY and the User in relation to its object and invalidates and replaces any other agreements or contracts, verbal or written, reached by the parties previously.
11.- PARTIAL INVALIDITY
In the event that any Clause of these General Conditions is declared null and void, it will be withdrawn or replaced. In any case, such a declaration of invalidity shall not affect the validity of the remaining provisions of these General Conditions.
12.- GOVERNING LAW AND JURISDICTION
These Terms of Use are governed by Spanish law. The parties submit, at their own discretion, for the resolution of conflicts and renounce any other jurisdiction, to the courts of the user's domicile.
In order to make a complaint about the use of our services, the client can write to the e-mail address or physical address indicated in the section "Identification", committing us to seeking an amicable solution to the conflict at all times.
Sample withdrawal form (You should only complete and send this form if you wish to withdraw from the contract)
For the attention of ESTRENA TU BOLSO, S.L., with address at C/ Primera Travesía de Santiago de Vigo 1, 2º Derecha, 36201, Vigo and e-mail info@estrenatubolso.com
I hereby inform you that I am withdrawing from my contract of sale of the following product:
Ordered on/received on (*):
Name of the consumer:
Address of the consumer:
Signature of the consumer (only if this form is submitted on paper)
Date:
(*) Delete as appropriate
