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Where I can get my order?
You can receive it at the address you choose, address, work, etc. But never in the post office box.
How long will it take to get my order?
Delivery times depend on the destination of the shipment.

  • - Península: 1-3 working days.
  • - Canary Islands, Baleares Island, Ceuta o Melilla: 3-5 working days.
  • - European Economic Area: between 2-5 working days.
How much I have to pay for shipping?
At Estrena tu bolso you can enjoy FREE SHIPPING wherever you are and whatever the amount of your order.
Can I track the status of my order?
Yes. We will provide you with a tracking number and the name of the courier responsible for distributing your order so you can see your status at all times.


Do I have to pay something to request an exchange or refund?
If the change or return is made for reasons beyond your Premiere your bag, you must pay the cost of the trip both in the case of exchange and return.

These costs are:
  • - Peninsula: € 10.
  • - Canary Islands, Balearic Islands, Ceuta or Melilla: € 20.
  • - Rest of countries: € 100.
How can I make a change or return?
You can do it from your client account or by requesting it through our email:
Can I change or return any item?
Yes, if it has not been more than 14 calendar days since the receipt of your order and as long as the items are in perfect condition with their corresponding labels. Items from OUTLET or purchased through the deferred payment system are not allowed in return..
When will I receive my refund?
You will receive a voucher corresponding to the amount of the purchase (discounting the expenses derived from the return) in case it corresponds. This voucher has no expiration date and you can make use of it in any section of our online store

If you need more information you can consult the section "Terms and Conditions".
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